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You must notify us of any returns in writing to

You must send  the goods back to us to our contact address at your own cost (unless we delivered the item(s) in error or if the item is damaged or defective) as soon as possible.

In all cases the goods must be returned with a proof of posting receipt retained by you.

Once you have notified us that you wish to return an item, we will send you a returns form for you to print and fill in, just send it back with your returns and you will be offered an exchange or refund (NOTE: This will not apply to any personalised items) as soon as possible once we are in receipt of the said goods and deem them to be new and unused with its tags,labels or packaging intact.

You will not have the right to a refund or exchange if  any of the items have been worn, used, washed, soiled or altered in any way.

We will not accept returns on the following items:

Knickers, briefs, boxers, thongs or g-strings

Garters, shapewear, teddies or bodystockings

Stockings, tights or hold ups

Any lingerie sets including any of the above

Any personalised items or Gift Cards

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