FAQS

The Answers You Need

WHAT ARE THE PAYMENT OPTIONS?

Payment for all orders is at point of sale and not at point of shipping. Payment is made using our online payment facility and you can pay by credit / debit card.
The total cost of your order is the price of the products ordered  UK delivery charges are added on at the checkout. 

International delivery charges are added on at the checkout for any products offering international delivery. International shipping rates vary for each product.

By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

WHAT IS YOUR RETURN POLICY?

We hope that you’ll be very happy with your purchases from bellochica.com, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.

Please email us on info@bellochica.com with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund will not include the original delivery charge but please note that we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Please note that refunds can take up to 10 working days to process.

DO YOU SELL GIFT CARDS?

We do offer gift cards and are currently working on a new design, pleased drop us an email in the meantime if you are interested in purchasing one.

TERMS AND CONDITIONS

 Introduction

This website is operated by Wix. By using this website, you accept in full the terms and conditions set out below. If you disagree with any part of these terms and conditions, do not use this website.

 Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own use. However you may not republish material from this website in any form whatsoever, or store material from this website in any public or private electronic retrieval system without the prior written consent of Bello Chica.

 Limitations of liability

Whilst every care is taken in the preparation of this website, where no charge is made for the information it provides, you acknowledge that it would be unreasonable to hold us responsible for the accuracy or timeliness of the information, or any event or consequence arising as a result of the information.

Restricted access

We reserve the right to restrict access to the website, or certain parts of the website, at any time. We may provide you with a user account name and password enabling you to access certain parts of the website; in this case it is your responsibility to keep the user account name and password confidential. You are responsible for activities which occur under your user account name. We reserve the right to disable, modify or delete your user account and/or password at any time and for any reason and we do not have to disclose an explanation for such action taken by us but reserve the right to make such disclosure.

Reviews and gallery

Registration for our reviews and gallery is free. By registering you agree to abide by the rules and policies set out on the registration screen. Although the administrators and moderators of Bello Chica reviews will attempt to keep all objectionable messages out of the reviews, it is impossible for us to moderate all reviews at the time they are published. All messages express the views of the author, and Bello Chica cannot be held responsible for the content of any Review.

Email newsletters

If you create a user account for accessing certain parts of the website, you agree to receive occasional email newsletters from Bello Chica containing product news and special offers. You can unsubscribe if you decide you no longer want to receive these. We will not pass your email address on to other companies without your permission.

Variation of terms

We may revise these terms and conditions from time-to-time. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

Cancellation and refunds policy on products purchased from our website

Customers in the European Union have the right to withdraw from the purchase of an item at any time from the moment of purchase through to seven working days after the item is delivered. To cancel, simply notify us during this period by telephone or by emailing info@bellochica.com If you've already received the item, you must also arrange during this period for the item to be returned to us in unused and undamaged condition. We will issue a full refund for the cost of the item and postage, but reserve the right to apply an administration handling charge. Our refunds and returns policy does not affect your statutory rights.

Accuracy

Whilst we take all possible measures to ensure the accuracy of information on the website, occasionally mistakes do occur. Bello Chica cannot be held responsible for any consequences arising from incorrect information posted in error. In situations where incorrect pricing is mistakenly posted, Bello Chica reserves the right to cancel orders placed at the incorrect price. In such instances, customers are reminded that any "confirmation" emails despatched by us are confirmations of receipt of order rather than confirmations of the formal legal acceptance of the order.

 Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Our contact details

The full name of our company is Bello Chica and our address is 62 Little Dock Lane, Honicknowle, Plymouth Telephone +44 (0)7891495404

Maximum order quantity

Bello Chica reserve the right to limit the quantity of any single item purchased to a maximum of 5 units. If you wish to buy more than 5 units of any individual item please email info@bellochica.com to request a wholesale shipping quotation.